Should you receive any product with a manufacturing fault or for any other reason need to return a product to us, please call on +61 3 9813 5877.
Normally requests for returns will only be accepted within 7 days of the date of purchase. You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty on arrival.
Should a product be returned to as faulty, but is found to be in normal working order, you will be charged for the cost of freight from you and the cost of return freight to you at our regular freight charges. You may also be charged a service fee for the testing of the product. Audio Chocolate may charge a fee should you return any goods for credit or exchange which have been damaged while in your care.
Credits and refunds are limited to the cost of the goods excluding freight charges.
Any disputes shall be judged under the laws of the State of Victoria.